MDLIVE, Inc. and the MDLIVE Medical Groups (collectively MDLIVE) comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. MDLIVE does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Provides free services to people with disabilities and limited English abilities to communicate effectively with us, such as:
- Secure, HIPAA-compliant live chat feature that is available on our website once you have created an account with MDLIVE. (At present, this feature is not available on the MDLIVE app).
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact MDLIVE at 1-844-703-1091 or send an email to firstname.lastname@example.org.
If you believe MDLIVE has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by mail or email with: MDLIVE Compliance, 13630 NW 8th Street, Suite 205, Sunrise, Florida 33325 or by emailing email@example.com. You can also file a grievance by phone by calling 1-844-703-1091.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complain Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-400-MDLIVE (TTY: 1-800-770-5531).