FAQ

ABOUT TELMED NETWORK

The TelMed Network, powered by MDLIVE, is a leader in telemedecine services providing affordable consultations for you and your family 24/7/365 anytime, anywhere by secure video or phone.  Get access to quality healthcare without ever leaving your home, your job or wherever you are.

With MDLIVE, you can access a Board Certified doctor via secure online video, phone or the MDLIVE App – anytime, anywhere, 24/7/365.  MDLIVE was designed as an alternative to expensive urgent care visits or waiting days to get an appointment with your primary care doctor for non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe non-narcotic medication (if needed), and send e-prescriptions to your pharmacy of choice

All MDLIVE doctors are U.S. Board Certified, have on average 15+ years of experience, and are able to treat a wide range of conditions. When you log in and request an appointment, you will only be shown doctors who are licensed to practice in your state. We’re proud to partner with excellent doctors, and we make it a priority to provide you with a top-notch experience. Following each appointment, our members are given a survey to evaluate their doctor. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Randomly selected appointments are also reviewed by our internal medical board.

MDLIVE phone consultations are available 24/7/365, even holidays, while video consultations are available during the hours of 7 a.m. to 9 p.m., 7 days a week or by scheduled availability. Once you log in, you’ll have the option to select a doctor who is currently available, schedule an appointment, or talk to the next available doctor on call. Use MDLIVE anytime you have a non-emergency medical condition and are unable to see your primary care doctor, or simply prefer a convenient, cost-effective alternative to the emergency room, urgent care center, or clinic.

With the TelMed Network, you can now have access to quality healthcare from local physicians: Board Certified  INTERNAL MEDICINE, FAMILY PRACTICE, EMERGENCY MEDICINE and PEDIATRICS, from the convenience of your home or office, 24 hrs a day / 365 a year. The doctors can diagnose and treat a variety of medical conditions.

We treat many symptoms, but the most common are for sinus problems, sore throat, urinary tract infection, pink eye, bronchitis, upper respiratory infection, stuffy nose, flu, cough, & medical counseling for adults and children.

We offer a monthly subscription service for only $19.99 per month billed automatically.  There is no limit to how many times you use the service and you can cancel at any time.

No. MDLIVE is designed to handle non-emergency medical conditions and can often substitute for a doctor’s office, urgent care center or emergency room visit for common conditions like the flu or pink eye. However, it is not intended to replace your primary care doctor or to be used in life-threatening emergencies. You should not use MDLIVE if you are experiencing a medical emergency. In case of a life-threatening emergency, dial 911 immediately.

FAMILY USAGE

A dependent is the spouse or domestic partner of a primary member; a child under the age of 26 that is financially dependent on the primary member. The child can be related, adopted or under legal guardianship.

Technically yes, however they would need the primary member’s identification criteria (i.e. DOB, zip code, etc.) in order to register.

Yes, if the dependent is 18+ they will be given the option of blocking the primary from seeing their medical record / profile.

A child has to be registered and medical profile completed if the child is seeking a consult.

A child under 2 can have a consult with a pediatrician, however if the child has a fever they will be referred to their pediatrician to ensure they are physically seen.

PRESCRIPTIONS

Any medication on the DEA controlled list. Link to DEA website: http://www.deadiversion.usdoj.gov/schedules/ Workmen’s Compensation

Yes, We always encourage the pharmacy to dispense generics when available.

Yes, prescriptions can be offered while the member is traveling. However, MDLIVE doctors will not refill maintenance medication for a chronic illness/ailment.

MDLIVE doctors do not replace a PCP. For chronic conditions the patient should see their personal physician. However, if the patient is traveling, an MDLIVE doctor can provide a refill for the days they are travelling.

The physician will need to ascertain if the condition is bacterial or viral. If the doctor does not think it is bacterial they may recommend over the counter medication.

No, we do not. The patient can obtain a consult Discharge form from the MDLIVE website and provide to their employer.

TRAVELING

A member is assigned to a doctor, pediatrician or therapist based on where the Doctor is licensed to practice. In the scenario above, the doctor could be located in California but also be licensed in Ohio.

Yes, they can but the doctor will only provide advice, no prescriptions will be written. The Doctor will advise the patient on the medication they should be using or try to obtain if any is recommended. In this case, as we are only providing advice the Doctor’s state licenses are not taken into consideration.

No, a doctor cannot write a prescription for a non US resident.

MISC FAQS

We can only provide assistance if we get a signed consent form from the patient to release the details. The consent form must be notarized. If we do not get a release, we cannot release the information.

As of August 2014 – (please note that these can change). The rules apply to where an individual is physically located at the time of the consult. For example, a person who lives in Texas and is travelling in Florida would be able to have a video consult.

• Arkansas – We do not offer any services

• Texas – only phone consultations, no video

• Louisiana – only has phone consultations, no video

• Iowa – only phone consultations, no video

• Idaho – we do not offer any services

• California – only allows 3 days-worth of medications to be prescribed if consult is via phone, there are no limitations if consult is via video

• Oklahoma – only a D.O. can prescribe medications

All MDLIVE doctors are U.S. board certified, have on average 15+ years of experience, and are able to treat a wide range of conditions. When you log in and request an appointment, you will only be shown doctors who are licensed to practice in your state. We’re proud to partner with excellent doctors, and we make it a priority to provide you with a top-notch experience. Following each appointment, our members are given a survey to evaluate their doctor. The results are analyzed and reviewed for quality assurance, and used as part of our continuous improvement process. Randomly selected appointments are also reviewed by our internal medical board.

Yes, we have doctors on call that speak Spanish. (*Note – MDLIVE does not guarantee access to a Spanish speaking doctor, although they do try to accommodate language needs. Customers have the ability to select their language preference when they create their account and request a consultation. The preference would search for doctors that would be able to communicate in their preferred language. There are 209 active physicians that speak Spanish fluently across 50 states. 125 of them are located in FL/TX/AZ/CA – heavy Hispanic concentration states and high volume states.)

No, the member will be referred to their PCP or Pediatrician for further evaluation. If an ailment such as strep requires a test, the physician will not prescribe antibiotics.

All areas of our service are 100% HIPPA compliant. We store all data off site at a HIPPA compliant data facility with replication and disaster recovery plans. All data is encrypted and follow SAS 270 standards including AES 256 bit encryption.

To use video conferencing, you need:

  A PC running Windows® XP or newer, or a Mac running OSx 10.6 (Snow Leopard) or newer.

A high-speed Internet connection

A webcam with a resolution of at least 1.3 megapixels

A microphone (most webcams already have microphone built in) After you set up your account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.

 

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